Sending information for a Support Request Ticket
Posted by ing. Sander Galestien on 20 October 2010 11:58 AM
IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.
This is too help you quickly, but also improves our software much better if these are software bugs related.
Sent Additional information:
Please provide us the log file. This can be found under under directory folder: "/home/user/iac/log.asc"
We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.
NO DATX FILE cause of crash:
Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
SCREENSHOTS or VIDEO:
Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.
SENDING LARGE FILES:
FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://wetransfer.com/ this supports files sizes up to 2 GB