The last release available for Kubuntu 8.04 is MSprog v3.2.10 and it has reached the EoSM End-of-Software-Maintenance.   

MasterScanners with the old Linux Kubuntu v8.04 installed  are still able to upgrade to the new Linux Mint OS and benefit from new improved functionality or the future JAVA version, depending the used computer hardware.
Computers with INTEL DUAL or QUAD Cores are NOT SUPPORTED anymore and need to upgrade to a newer generation i5 CPU core and hardware. 
To determine what hardware is used, you can find view this under ¨Maintenance menu¨ --> ¨Hardware button¨  in the MSprog Software. 

Contact IAC Geometrical Engineers or our Authorised Masterscanner Distributor for an Computer Upgrade Quotation.


WHICH LINUX SYSTEM: (Kubuntu 8.04 or Linux Mint 17.3 / v18.3 ) 

IAC is deploying the latest MasterScanner models with the latest LINUX OS system.
Older Masterscanners delivered before AUG 2016 are running Kubuntu 8.04 OS everything after date this is running OS Linux Mint 17.3 - 64bits or currently now with the OS Linux mint v18.3

To determine which Software Update you will need to download, we have created a video, that explains where to find  which OS system MSprog is running on.

BACKUP BEFORE UPDATING:

From MSPROG v3.1.3  IAC provides an easy way to backup your files, these settings are unique to your machine and accuracy. IAC Highly recommends running a  Backup before every update and store these backups safely on a USBstick.
Follow the link provided underneath, to view the Instruction Video for your Linux System.  

https://www.iac-instruments.com/support/index.php?/Knowledgebase/Article/View/187/21/howto-create-a-backup-of-all-important-settings-of-the-msxpxpl-machines

VIDEO UPDATE INSTRUCTIONS:

To make your update process more smoothly we have added different Videos to guide you through the update process.
These are located in the Download/Repository  section and underneath the page as attachments where you download the latest software release. 

** NOTICE: After upgrading you cannot downgrade to an earlier version !! **

Happy updating and many thread gage calibrations !


IAC Geometrical Engineers. 

The last release available for Kubuntu 8.04 is MSprog v3.2.10 and it has reached the EoSM End-of-Software-Maintenance.   

MasterScanners with the old Linux Kubuntu v8.04 installed  are still able to upgrade to the new Linux Mint OS and benefit from new improved functionality or the future JAVA version, depending the used computer hardware.
Computers with INTEL DUAL or QUAD Cores are NOT supported anymore and need to upgrade to a newer generation i5 CPU core and hardware. 
To determine what hardware is used, you can find view this under ¨Maintenance menu¨ --> ¨Hardware button¨  in the MSprog Software. 

Contact IAC Geometrical Engineers or our Authorised Masterscanner Distributor for an Computer  upgrade Quotation.


WHICH LINUX SYSTEM: (Kubuntu 8.04 or Linux Mint 17.3 / v18.3 ) 

IAC is deploying the latest MasterScanner models with the latest LINUX OS system.
Older System delivered before AUG 2016 are running Kubuntu 8.04 everything after this is running Linux Mint 17.3 - 64bits or currently now with the Linux mint v18.3

To determine which Software Update you will need to download, we have created a video, that explains where to find  which OS system MSprog is running on.

BACKUP BEFORE UPDATING:

From Msprog v3.1.3  IAC provides an easy way to backup your files, these settings are unique to your machine and accuracy. 
Follow the link provided underneath to view the Instruction Video for your Linux System.  

https://www.iac-instruments.com/support/index.php?/Knowledgebase/Article/View/187/21/howto-create-a-backup-of-all-important-settings-of-the-msxpxpl-machines

VIDEO UPDATE INSTRUCTIONS:

To make your update process more smoothly we have added different Videos to guide you through the update process.
These are located in the Download/Repository  section and underneath the page as attachments where you download the latest software release. 

** NOTICE: After upgrading you cannot downgrade to an earlier version !! **

Happy updating and many thread gage calibrations !


IAC Geometrical Engineers. 

Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher.

The Z axis (vertical) has two major speed settings which can be found under the 'Maintenance' button --> 'Machine Speeds' option. The 'Rate Z Axis Slow' is typically set to 60. The 'Rate Z Axis Quick' is typically set to 255.
The 'slow' speed is used for precision positioning, whereas the 'quick' speed is used to quickly move to the desired position.

The 'Rate Z Axis Slow gravity compensation' allows you to give the 'slow' speed in the upwards direction an extra boots to compensate for gravity when the machine moves the probe in the upwards direction.
The 'Rate Z Axis Slow gravity compensation' is in the range of 0 - 20, and a typical value is 10.

When you encounter "B22: Time out on motor movement!" it is most likely that the Z axis (vertical) experiences difficulties to move, usually in the upwards direction.
You can try the following steps (in a random order):
1] increase the 'Rate Z Axis Slow' in steps of 5 to a maximum of 80
2] increase the 'Rate Z Axis Slow gravity compensation' in steps of 5 to a maximum of 20.

When the "B22: Time out on motor movement!" still occurs after increasing the 'Rate Z Axis Slow' to 80 and the 'Rate Z Axis Slow gravity compensation' to 20, then it is advised to contact IAC for repair or maintenance.

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these are software bugs related.
Please fill in our support ticket as DETAILED as possible with al the information you have.

For example:

• Which screen where you in when the software crashed ?
• Which kind of thread did you measure
• What clickon did you use
• Which probe was used for the measurement
• Was the  machine initlized properly, no errors/warning messages ?
• Did you perform the specific probe/master and intermediate calibration ?
• Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds)

Sent Additional information:

DATX FILE:

We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.

NO DATX FILE cause of crash:

Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx"

SCREENSHOTS or VIDEO:

Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.

HOWTO VIDEOS:
Videos can be shot by using a mobile phone.  and you can upload using youtube or our support form if the file is not to big

HOWTO SCREENSHOTS:
The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT

SENDING LARGE FILES:

FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://www.wetransfer.com/ this supports files sizes  up to 2 GB