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Mar
27
B22 Error - Z-Slow Gravity Compensation option
Posted by ing. Sander Galestien on 27 March 2017 04:31 PM

Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher.

The Z axis (vertical) has two major speed settings which can be found under the 'Maintenance' button --> 'Machine Speeds' option. The 'Rate Z Axis Slow' is typically set to 60. The 'Rate Z Axis Quick' is typically set to 255.
The 'slow' speed is used for precision positioning, whereas the 'quick' speed is used to quickly move to the desired position.

The 'Rate Z Axis Slow gravity compensation' allows you to give the 'slow' speed in the upwards direction an extra boots to compensate for gravity when the machine moves the probe in the upwards direction.
The 'Rate Z Axis Slow gravity compensation' is in the range of 0 - 20, and a typical value is 10.

When you encounter "B22: Time out on motor movement!" it is most likely that the Z axis (vertical) experiences difficulties to move, usually in the upwards direction.
You can try the following steps (in a random order):
1] increase the 'Rate Z Axis Slow' in steps of 5 to a maximum of 80
2] increase the 'Rate Z Axis Slow gravity compensation' in steps of 5 to a maximum of 20.

When the "B22: Time out on motor movement!" still occurs after increasing the 'Rate Z Axis Slow' to 80 and the 'Rate Z Axis Slow gravity compensation' to 20, then it is advised to contact IAC for repair or maintenance.


B22 Slow gravity compensation


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Oct
22
Providing information for a Support Request
Posted by ing. Sander Galestien on 22 October 2013 04:29 PM

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these are software bugs related.
Please fill in our support ticket as DETAILED as possible with al the information you have.

For example:

  • Which screen where you in when the software crashed ?
  • Which kind of thread did you measure
  • What clickon did you use
  • Which probe was used for the measurement
  • Was the  machine initlized properly, no errors/warning messages ?
  • Did you perform the specific probe/master and intermediate calibration ?
  • Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds)

Sent Additional information:

DATX FILE:

We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.

NO DATX FILE cause of crash:

Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx"

SCREENSHOTS or VIDEO:

Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.

HOWTO VIDEOS:
Videos can be shot by using a mobile phone.  and you can upload using youtube or our support form if the file is not to big

HOWTO SCREENSHOTS:
The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT

SENDING LARGE FILES:

FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://www.wetransfer.com/ this supports files sizes  up to 2 GB

 


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Oct
20
Sending information for a Support Request Ticket
Posted by ing. Sander Galestien on 20 October 2010 11:58 AM

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these are software bugs related.
Please fill in our support ticket as DETAILED as possible with al the information you have.

For example:

  • Which screen where you in when the software crashed ?
  • Which kind of thread did you measure
  • What clickon did you use
  • Which probe was used for the measurement
  • Was the  machine initlized properly, no errors/warning messages ?
  • Did you perform the specific probe/master and intermediate calibration ?
  • Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds)

Sent Additional information:

LOG FILE:

Please provide us the log file. This can be found under under directory folder: "/home/user/iac/log.asc"

DATX FILE:

We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.

NO DATX FILE cause of crash:

Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx"

SCREENSHOTS or VIDEO:

Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.

HOWTO VIDEOS:
Videos can be shot by using a mobile phone.  and you can upload using youtube or our support form if the file is not to big

HOWTO SCREENSHOTS:
The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT

SENDING LARGE FILES:

FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://wetransfer.com/ this supports files sizes  up to 2 GB

 


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Jun
25
Request Activation Key Form
Posted by ing. Sander Galestien on 25 June 2009 01:09 AM

We constantly trying to improve our service and we have build a "Request Activation Key" form.
After login into the Support center you can request a new key by going to the "Submit Ticket".

You wil see the option "Request Activation Key" select this option and press the button "Next".
Enter the Project ID and  Activation ID and select the Additional Options you have purchased with this machine.

We will sent you as soon as possible a new activation key which can be viewed from the support center or is sent by email.

Howto request a activation Key:
**Note: You will need to login our supportcenter to request a new license key.

Re-activate new license:

Step 1: A new update of the MasterScanner program requires a new license activation, please send us your "Project nr." and "Activation ID" and your "Additional Purchased Options" by our "Request Activation Key form" The Activation Form can be accessed by submitting a ticket in our support center.

Step 2: We will generate a new key, which can be viewed under your "View Ticket" and is also sent to your email which is used to login the support center.

Step 3: After you have recieved our Activation key please fill this code in over the last the activation key

Step 3:
You should now have performed a successful update with the new version noted rightdown in the main masterscanner screen.


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