Live Chat Software by Kayako |
Sep 15 |
Download and install the latest Software version
Posted by Christiaan van Klinken on 15 September 2021 10:19 AM |
Dear User, Mint 19:
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Mar 27 |
B22 Error - Z-Slow Gravity Compensation option
Posted by ing. Sander Galestien on 27 March 2017 04:31 PM |
Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher. Read more » | |
Oct 22 |
Providing information for a Support Request
Posted by ing. Sander Galestien on 22 October 2013 04:29 PM |
IAC can provide a solution with your measurement problems, but we do need certain information to process your support request. This is too help you quickly, but also improves our software much better if these are software bugs related. For example:
Sent Additional information:DATX FILE:We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing. NO DATX FILE cause of crash:Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx". SCREENSHOTS or VIDEO:Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation. HOWTO VIDEOS: HOWTO SCREENSHOTS: SENDING LARGE FILES: FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://www.wetransfer.com/ this supports files sizes up to 2 GB
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Oct 20 |
Sending information for a Support Request Ticket
Posted by ing. Sander Galestien on 20 October 2010 11:58 AM |
IAC can provide a solution with your measurement problems, but we do need certain information to process your support request. This is too help you quickly, but also improves our software much better if these are software bugs related. For example:
Sent Additional information:LOG FILE:Please provide us the log file. This can be found under under directory folder: "/home/user/iac/log.asc" DATX FILE:We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing. NO DATX FILE cause of crash:Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx". SCREENSHOTS or VIDEO:Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation. HOWTO VIDEOS: HOWTO SCREENSHOTS: SENDING LARGE FILES: FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://wetransfer.com/ this supports files sizes up to 2 GB
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