Dear User,

To keep your MasterScanner up-to-date, we suggest to install the IAC's Linux Mint additions and the latest software version.


Steps
1] Determine which Linux Mint version your MasterScanner is running on. See the wallpaper on the desktop or via the Tools menu.

2] Download + install IAC's Linux Mint updates (Mint 18 + 19 only).

3] Create a backup of the MasterScanner's settings via the Tools menu option.

4] Download + install the latest MasterScanner software.

5] Request a new Activation Key, via submitting a ticket in the Support Center.


Download locations
The latest Linux Mint updates and the MasterScanner software can be found at the following locations:

Mint 17:
www.iac-instruments.com/mint17

Mint 18:
www.iac-instruments.com/mint18

Mint 19:
www.iac-instruments.com/mint19

Notes
Note 1]: The support for Mint 17 has ended, the version 3.15.14 is the last version for Mint 17.

Note 2]: For a new Activation Key we need the Project Nr / Machine Nr, and the Activation ID.

Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher.

The Z axis (vertical) has two major speed settings which can be found under the 'Maintenance' button --> 'Machine Speeds' option. The 'Rate Z Axis Slow' is typically set to 60. The 'Rate Z Axis Quick' is typically set to 255.
The 'slow' speed is used for precision positioning, whereas the 'quick' speed is used to quickly move to the desired position.

The 'Rate Z Axis Slow gravity compensation' allows you to give the 'slow' speed in the upwards direction an extra boots to compensate for gravity when the machine moves the probe in the upwards direction.
The 'Rate Z Axis Slow gravity compensation' is in the range of 0 - 20, and a typical value is 10.

When you encounter "B22: Time out on motor movement!" it is most likely that the Z axis (vertical) experiences difficulties to move, usually in the upwards direction.
You can try the following steps (in a random order):
1] increase the 'Rate Z Axis Slow' in steps of 5 to a maximum of 80
2] increase the 'Rate Z Axis Slow gravity compensation' in steps of 5 to a maximum of 20.

When the "B22: Time out on motor movement!" still occurs after increasing the 'Rate Z Axis Slow' to 80 and the 'Rate Z Axis Slow gravity compensation' to 20, then it is advised to contact IAC for repair or maintenance.

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these are software bugs related.
Please fill in our support ticket as DETAILED as possible with al the information you have.

For example:

• Which screen where you in when the software crashed ?
• Which kind of thread did you measure
• What clickon did you use
• Which probe was used for the measurement
• Was the  machine initlized properly, no errors/warning messages ?
• Did you perform the specific probe/master and intermediate calibration ?
• Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds)

Sent Additional information:

DATX FILE:

We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.

NO DATX FILE cause of crash:

Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx"

SCREENSHOTS or VIDEO:

Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.

HOWTO VIDEOS:
Videos can be shot by using a mobile phone.  and you can upload using youtube or our support form if the file is not to big

HOWTO SCREENSHOTS:
The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT

SENDING LARGE FILES:

FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://www.wetransfer.com/ this supports files sizes  up to 2 GB

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these are software bugs related.
Please fill in our support ticket as DETAILED as possible with al the information you have.

For example:

• Which screen where you in when the software crashed ?
• Which kind of thread did you measure
• What clickon did you use
• Which probe was used for the measurement
• Was the  machine initlized properly, no errors/warning messages ?
• Did you perform the specific probe/master and intermediate calibration ?
• Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds)

Sent Additional information:

LOG FILE:

Please provide us the log file. This can be found under under directory folder: "/home/user/iac/log.asc"

DATX FILE:

We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.

NO DATX FILE cause of crash:

Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx"

SCREENSHOTS or VIDEO:

Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.

HOWTO VIDEOS:
Videos can be shot by using a mobile phone.  and you can upload using youtube or our support form if the file is not to big

HOWTO SCREENSHOTS:
The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT

SENDING LARGE FILES:

FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://wetransfer.com/ this supports files sizes  up to 2 GB