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Mar
27
B22 Error - Z-Slow Gravity Compensation option
Posted by ing. Sander Galestien on 27 March 2017 04:31 PM

Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher.

The Z axis (vertical) has two major speed settings which can be found under the 'Maintenance' button --> 'Machine Speeds' option. The 'Rate Z Axis Slow' is typically set to 60. The 'Rate Z Axis Quick' is typically set to 255.
The 'slow' speed is used for precision positioning, whereas the 'quick' speed is used to quickly move to the desired position.

The 'Rate Z Axis Slow gravity compensation' allows you to give the 'slow' speed in the upwards direction an extra boots to compensate for gravity when the machine moves the probe in the upwards direction.
The 'Rate Z Axis Slow gravity compensation' is in the range of 0 - 20, and a typical value is 10.

When you encounter "B22: Time out on motor movement!" it is most likely that the Z axis (vertical) experiences difficulties to move, usually in the upwards direction.
You can try the following steps (in a random order):
1] increase the 'Rate Z Axis Slow' in steps of 5 to a maximum of 80
2] increase the 'Rate Z Axis Slow gravity compensation' in steps of 5 to a maximum of 20.

When the "B22: Time out on motor movement!" still occurs after increasing the 'Rate Z Axis Slow' to 80 and the 'Rate Z Axis Slow gravity compensation' to 20, then it is advised to contact IAC for repair or maintenance.


B22 Slow gravity compensation


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Sep
2
IAC Released the new V3.2.1
Posted by ing. Sander Galestien on 02 September 2016 04:31 PM

IAC Released the new V3.2.1 this can be obtained in our Download/ Repository section after you LOGIN with your user credentials.
This version can be used on MSXP and XPL or XPL-c version, MSXL is not supported.

VIDEO INSTRUCTIONS:

To make your update process more smoothly we have added different Videos to guide you through the update process.
These are located in the Download/Repository  section and underneath the page as attachments when you download the latest software version. 

** NOTICE: After upgrading you cannot downgrade to an earlier version !! **

WHICH LINUX SYSTEM: (Kubuntu 8.04 or Linux Mint 17.3 x64) 

IAC is currently deploying the LATEST MasterScanner models with a new LINUX OS system. Older System delivered before AUG 2016 are running Kubuntu 8.04 everything after this is running Linux Mint 17.3 - 64bits
To make sure which Software Update you need to download we have created a video to point you out which system you are running.

>> CLICK HERE -- HOWTO DETERMINE WHICH OS IS RUNNING -- CLICK HERE <<

 

BACKUP BEFORE UPDATING:

From 3.1.3 iac provides an easy way to backup your settings which are unique to your machine and accuracy. 
Follow the link provided underneath to view the Instruction Video for your Linux System.  

https://iac-instruments.com/support/index.php?/Knowledgebase/Article/View/187/21/howto-create-a-backup-of-all-important-settings-of-the-msxpxpl-machines

UPGRADING FROM 1.01 BUILD xxx OR OLDER VERSIONS:

THIS ONLY APPLIES FOR KUBUNTU 8.04.2 Systems 
It is mandatory to update to JAVA8 FIRST before updating to the latest MasterScanner version !
NOTICE: If you already have updated to JAVA8 you DO NOT need to do this again.

To obtain the JAVA8 Package please download this from this direct link:
https://www.iac-instruments.com/Java8_installer_IAC_MasterScanner.zip


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Oct
22
Providing information for a Support Request
Posted by ing. Sander Galestien on 22 October 2013 04:29 PM

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these are software bugs related.
Please fill in our support ticket as DETAILED as possible with al the information you have.

For example:

  • Which screen where you in when the software crashed ?
  • Which kind of thread did you measure
  • What clickon did you use
  • Which probe was used for the measurement
  • Was the  machine initlized properly, no errors/warning messages ?
  • Did you perform the specific probe/master and intermediate calibration ?
  • Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds)

Sent Additional information:

DATX FILE:

We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.

NO DATX FILE cause of crash:

Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx"

SCREENSHOTS or VIDEO:

Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.

HOWTO VIDEOS:
Videos can be shot by using a mobile phone.  and you can upload using youtube or our support form if the file is not to big

HOWTO SCREENSHOTS:
The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT

SENDING LARGE FILES:

FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://masterscanner.wetransfer.com/ this supports files sizes  up to 2 GB

 


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Oct
20
Sending information for a Support Request Ticket
Posted by ing. Sander Galestien on 20 October 2010 11:58 AM

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these are software bugs related.
Please fill in our support ticket as DETAILED as possible with al the information you have.

For example:

  • Which screen where you in when the software crashed ?
  • Which kind of thread did you measure
  • What clickon did you use
  • Which probe was used for the measurement
  • Was the  machine initlized properly, no errors/warning messages ?
  • Did you perform the specific probe/master and intermediate calibration ?
  • Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds)

Sent Additional information:

LOG FILE:

Please provide us the log file. This can be found under under directory folder: "/home/user/iac/log.asc"

DATX FILE:

We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing.

NO DATX FILE cause of crash:

Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx".
Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx"

SCREENSHOTS or VIDEO:

Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation.

HOWTO VIDEOS:
Videos can be shot by using a mobile phone.  and you can upload using youtube or our support form if the file is not to big

HOWTO SCREENSHOTS:
The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT

SENDING LARGE FILES:

FOR LARGE FILES WE SUGGEST YOU TO USE OUR FREE IAC UPLOAD CHANNEL https://wetransfer.com/ this supports files sizes  up to 2 GB

 


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