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Latest Updates

Mar 1	Official Release MasterScanner Version 2.12 Posted by ing. Sander Galestien on 01 March 2012 09:08 AM
IAC Geometrical Engineers releases its official "STABLE 2.12 VERSION" for the Masterscanner XP and XL. This version is suitable to upgrade from all previous versions.. People who are already updated to 2.xx this version contains some small bugfixes and other small issues. The new release 2.12 can be obtained in the download section after you are logged in our Support Center. People who upgrade from Version 1.01 BUILD xxx:** Many hours of testing and a lot of feedback from our customers have lead to Stability and Speed Improvements, Bug fixes, Program Tweaks, New Options and many more. Please see our change-log beneath this info, we strongly recommend you to update to the latest version 2.12, also make sure you BACKUP first before you perform an update. To see the changes in the software, click at the changelog link underneath. Read the changelog: http://www.iac-instruments.com/support/index.php?/Knowledgebase/Article/View/49/14/changelog-212-build-xxx Read the "Howto Update Procedure" http://www.iac-instruments.com/support/index.php?/Knowledgebase/Article/View/34/3/howto-update-to-version-212 Important information: ----- If you have technical questions: Please visit the Support portal first: http://www.iac-instruments.com/support/index.php?/Knowledgebase/List Post a ticket: http://www.iac-instruments.com/support/index.php?/Tickets/Submit If you have sales-related questions: Please post a Sales related ticket: http://www.iac-instruments.com/support/index.php?/Tickets/Submit Kind regards, THE IAC GEOMETRICAL TEAM - Fast & Accurate results in all your thread measurements! Read more »

Jul 5	Official Release MasterScanner Version 2.11g Posted by ing. Sander Galestien on 05 July 2011 02:07 PM
IAC Geometrical Engineers releases its official "STABLE 2.11g VERSION" for the Masterscanner XP and XL. This version is suitable to upgrade from all previous versions.. People who are already updated to 2.xx this version has contains some small bugfixes with the Customer Library and other small issues. People who upgrade from Version 1.01 BUILD xxx:** Many hours of testing and a lot of feedback from our customers have lead to Stability and Speed Improvements, Bug fixes, Program Tweaks, New Options and many more. Please see our change-log beneath this info, we strongly recommend you to update to the latest version 2.11g, also make sure you BACKUP first before you perform an update. To see the changes in the software, click at the changelog link underneath. Read the changelog: http://www.iac-instruments.com/support/index.php?/Knowledgebase/Article/View/49/14/changelog-211g-build-xxx Read the "Howto Update Procedure" http://www.iac-instruments.com/support/index.php?/Knowledgebase/Article/View/34/3/howto-update-to-version-211g Important information: ----- If you have technical questions: Please visit the Support portal first: http://www.iac-instruments.com/support/index.php?/Knowledgebase/List Post a ticket: http://www.iac-instruments.com/support/index.php?/Tickets/Submit If you have sales-related questions: Please post a Sales related ticket: http://www.iac-instruments.com/support/index.php?/Tickets/Submit Kind regards, THE IAC GEOMETRICAL TEAM - Fast & Accurate results in all your thread measurements! Read more »

Nov 30	Official Release MasterScanner Version 2.10 Posted by ing. Sander Galestien on 30 November 2010 04:14 PM
IAC Geometrical Engineers releases its official "STABLE 2.10 VERSION" for the Masterscanner XP and XL. This version is suitable to upgrade from all previous versions.. People who are already updated to 2.xx this version has contains some small bugfixes with the Customer Library and other small issues. People who upgrade from Version 1.01 BUILD xxx:** Many hours of testing and a lot of feedback from our customers have lead to Stability and Speed Improvements, Bug fixes, Program Tweaks, New Options and many more. Please see our change-log beneath this info, we strongly recommend you to update to the latest version 2.10, also make sure you BACKUP first before you perform an update. To see the changes in the software, we look at the changelog link underneath. Read the changelog: http://www.iac-instruments.com/support/index.php?/Knowledgebase/Article/View/49/14/changelog-210-build-xxx Important information: ----- If you have technical questions: Please visit the Support portal first: http://www.iac-instruments.com/support/index.php?/Knowledgebase/List Post a ticket: http://www.iac-instruments.com/support/index.php?/Tickets/Submit If you have sales-related questions: Please post a Sales related ticket: http://www.iac-instruments.com/support/index.php?/Tickets/Submit Kind regards, THE IAC GEOMETRICAL TEAM - Fast & Accurate results in all your thread measurements! Read more »

Oct 20	Sending information for a Support Request Ticket Posted by ing. Sander Galestien on 20 October 2010 11:58 AM
IAC can provide a solution with your measurement problems, but we do need certain information to process your support request. Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately. We have a support center where we made a "Special Support Form" to pin point your problem more accurately. This is too help you quickly, but also improves our software much better if these are software bugs related. Please fill in our support ticket as DETAILED as possible with al the information you have. For example: Which screen where you in when the software crashed ? Which kind of thread did you measure What clickon did you use Which probe was used for the measurement Was the machine initlized properly, no errors/warning messages ? Did you perform the specific probe/master and intermediate calibration ? Did you set/change some settings for your type of measurement. (like mathematical settings, scan speeds) Sent Additional information: DATX FILE: We also like the complete saved DATX file of your measurement so we can load your measurement and setting in our machine for proper analyzing. NO DATX FILE cause of crash: Even so you dont have a datx file due to a premature measurement crash , the results are saved under the file "ErrorDuringCalculation.datx". Please look for this file under directory folder: "/home/user/iac/Data/MeasurementData/ErrorDuringCalculation.datx" SCREENSHOTS or VIDEO: Sometimes a pictures says more than 1000 words, any screenshot or video is welcome to reproduce your situation. HOWTO VIDEOS: Videos can be shot by using a mobile phone. and you can upload using youtube or our support form if the file is not to big HOWTO SCREENSHOTS: The masterscanner has a program called Ksnapshot and can be accessed by using the shortcut keys ALT+F1 --> Menu Option "Graphics "--> "Screen Capture Program" KSNAPSHOT Read more »

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